FAQ & CONTACT

Here are some of the most common questions our customers ask. If you don't find the answer you're looking for, feel free to contact us at shinywipesshop01@gmail.com!

ORDERING & PAYMENT

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and many other secure payment options for quick and convenient checkout.

How can I use a discount code?
Enter your discount code at checkout in the "Promo Code" or "Discount Code" field and click "Apply." The discount will be automatically applied to your order total.

Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please contact us at shinywipesshop01@gmail.com as soon as possible. We'll do our best to accommodate your request if your order hasn't already been processed or shipped.

SHIPPING & DELIVERY

How long does shipping take?
Orders typically ship within 1-2 business days. Standard delivery times vary depending on your location but usually take 6-12 business days. Orders over $70 qualify for FREE shipping!

Do you offer international shipping?
Yes, we ship internationally! Shipping times and costs vary based on your destination. You can view shipping options and costs at checkout when entering your delivery details.

How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. Simply click the tracking link in the email to monitor the status of your delivery in real-time. Please note that tracking information may take 1-4 business days to appear.

RETURNS & REFUNDS

What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your product, you can return it within 30 days of receiving it for a full refund or exchange. Items must be in their original condition, unworn, unused, with tags, and in original packaging. Please contact us at shinywipesshop01@gmail.com to initiate a return.

PRODUCTS

Are your products eco-friendly?
Yes! We prioritize sustainability in our product design and packaging. Many of our products are made with environmentally friendly materials and designed to be long-lasting to minimize waste and reduce environmental impact.

GIFT CARDS

Do you offer gift cards?
Yes, we offer gift cards in various amounts! They make perfect gifts for any occasion and can be redeemed online at any time. Gift cards are delivered electronically via email.

CUSTOMER SUPPORT

How can I contact customer support?
You can reach our customer support team by email at shinywipesshop01@gmail.com. We aim to respond to all inquiries within 24-48 business hours. For order-related questions, please include your order number to help us assist you more quickly.

What should I include when contacting support?
To help us serve you better, please include:
- Your full name
- Order number (if applicable)
- Detailed description of your question or concern
- Any relevant photos (for product issues)

STILL HAVE QUESTIONS?

We're here to help! If you didn't find the answer you were looking for, please don't hesitate to reach out to us at shinywipesshop01@gmail.com. Our team is ready to assist you with any questions or concerns you may have.

The Shiny Wipes Team